Loading... Please wait...

Refunds and Replacements

Refunds:

  • Please contact us for instructions on how to initiate a refund. 
  • Items purchased within 30 days must be unopened and in the original packaging for full refund unless deemed defective by bWiseUSA. 
  • Items returned more than 30 days from purchase date may be refunded less a 50% restocking fee. 

Replacements:

  • Please contact us for instructions on how to initiate a replacement.
  • If you change your mind and decide you want a diffrent color, that's fine, but you will need to return us the one you no longer wish to keep, and pay a 50% restocking fee for the returned / replaced item.
  • In the event of a defective item, please contact us for instructions on how to return it, and we will send you a replacment.  Please click here for warranty information.
  • We will ship your replacement order the same day if ordered before 10AM EST, otherwise it will ship the next business day.
  • If your item is more than 30 days from the purchase date, you will need to contact us to initiate a return, and you will be sent instructions on how to do so.  You will need a Return Authorization Number from us, and you will need to set up an account on our website.  Click here if you'd like to get started with that.

 



Sign up for our newsletter

View Cart Go To Checkout