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Refunds and Replacements


  • Please contact us for instructions on how to initiate a refund. 
  • Items purchased within 30 days must be unopened and in the original packaging for full refund unless deemed defective by bWiseUSA. 
  • Items returned more than 30 days from purchase date may be refunded less a 50% restocking fee. 


  • Please contact us for instructions on how to initiate a replacement.
  • If you change your mind and decide you want a diffrent color, that's fine, but you will need to return us the one you no longer wish to keep, and pay a 50% restocking fee for the returned / replaced item.
  • In the event of a defective item, please contact us for instructions on how to return it, and we will send you a replacment.  Please click here for warranty information.
  • We will ship your replacement order the same day if ordered before 10AM EST, otherwise it will ship the next business day.
  • If your item is more than 30 days from the purchase date, you will need to contact us to initiate a return, and you will be sent instructions on how to do so.  You will need a Return Authorization Number from us, and you will need to set up an account on our website.  Click here if you'd like to get started with that.


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